Terms of service

 

Last updated October 2026

1. Acceptance of These Terms

Welcome to Enchantress Co. These Terms of Service ("Terms") apply to your use of our website, www.enchantressco.com (the "Website"), and to purchases you make from us. By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

2. Who We Are

Enchantress Co.
62 W Union St #3, Pasadena, CA 91103
Phone: 626-792-4556
Email: support@enchantressco.com

3. Accounts

You may create an account to use certain features, such as viewing orders and requesting returns. You are responsible for keeping your account information secure and for activity that occurs under your account. We may suspend or close an account if we notice suspicious or fraudulent activity.

4. Orders, Pricing, and Availability

Please provide accurate and complete information when placing an order. All orders are subject to acceptance and availability. We may refuse or cancel any order, limit quantities, and correct errors in pricing, descriptions, or availability, even after an order has been placed. If we cancel an order you have already paid for, we will refund your payment.

5. Payment

By placing an order, you agree to pay the price shown at checkout, including any applicable taxes and shipping charges. We accept the payment methods displayed at checkout.

6. Shipping

We ship within the United States only. Standard shipping is free, and faster options are available at checkout for an additional cost. Free local pickup is available at our Pasadena store. See our Shipping Policy for details.

7. Returns and Refunds

Returns and refunds are handled according to our Return Policy.

8. Product Information

Enchantress Co. is an authorized retailer of the brands we carry. Some product images and descriptions are provided by the brands. We try to show products as accurately as possible, but colors and details may look different depending on your screen, and we cannot guarantee that every description is error-free.

9. Intellectual Property

The content on the Website, including text, graphics, logos, and images, belongs to Enchantress Co. or its licensors, including the brands we carry, and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any content without our written permission.

10. Prohibited Uses

You agree to use the Website only for lawful purposes. You may not:

  • Use the Website in a way that could damage, disable, overburden, or impair it
  • Attempt to gain unauthorized access to any part of the Website or its systems
  • Upload or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or hateful
  • Violate the intellectual property rights of Enchantress Co. or anyone else

We may suspend or end your access to the Website if you violate these Terms.

11. Third-Party Links and Services

The Website may include links to other websites and features provided by third parties, such as our store platform, payment processors, and apps. We are not responsible for third-party websites or services, and your use of them may be subject to their own terms and policies.

12. Privacy and Accessibility

Our Privacy Policy explains how we collect and use your information. We are also committed to making our Website accessible; see our Accessibility Statement.

13. Disclaimer

We work hard to keep our Website accurate and running smoothly, but it is provided "as is," and we can't promise it will always be error-free or uninterrupted. This doesn't affect any warranty provided by a product's manufacturer.

14. Limitation of Liability

To the extent allowed by law, Enchantress Co. is not responsible for indirect or unexpected losses arising from your use of our Website or products. Nothing in these Terms limits any rights you have under applicable law.

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a new "Last updated" date. Your continued use of the Website after changes are posted means you accept them.

16. Entire Agreement

These Terms, together with the policies linked above, are the entire agreement between you and Enchantress Co. regarding the Website and your purchases.

17. Contact Us

Questions about these Terms? Call 626-792-4556, email support@enchantressco.com, or write to us at 62 W Union St #3, Pasadena, CA 91103.